---
title: Megaworld Lifestyle Malls Customer Service
description: "For more updated information about Megaworld Cinemas, please visit: https://megaworldcinemas.com/. Get your pet's Digital Pet Pass in 4 easy steps! 1. Download the Megan App from https://megaworld-lif"
---
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1. [Help Center](https://support.megaworld-lifestylemalls.com/migration/knowledge?hsLang=en)
2. [Customers](https://support.megaworld-lifestylemalls.com/migration/knowledge/customers?hsLang=en)
# Megaworld Lifestyle Malls Customer Service
**For more updated information about Megaworld Cinemas, please visit: [https://megaworldcinemas.com/.](https://megaworldcinemas.com/)**
### **DIGITAL PET PASS**
Get your pet's Digital Pet Pass in 4 easy steps!
1\. Download the Megan App from https://megaworld-lifestylemalls.com/lifestyle/megan-app
2\. Select a mall and click on Pet Pass
3\. Enter the details needed and submit
4\. Your digital pet pass will be emailed to you within 24-48 hours.
For customers asking for a specific store, find the store on megaworld-lifestylemalls.com. If you can't find the store, tell the user to go to megaworld-lifestylemalls.com/malls.
### **MASS SCHEDULES**
- Eastwood, St. John Paul II Parish, Monday - Friday; 12:15 pm, Saturday 12:15 pm / 6:00 pm, Sundays 10:30 am / 12:00 nn / 4:30 pm / 6:00 pm / 7:30 pm
- Venice Grand Canal, St. Raphael The Archangel Chapel, Every Saturday 6PM ; Sunday 5PM
- Festive Walk Iloilo, St. Joseph Chapel, 11 am every Sunday ; First Friday Mass 5 pm
### **PARKING**
#### **Eastwood Mall**
- CAR
- Monday to Friday (24 Hours Operational)
P60 for the first 3 hours
P20 per succeeding hour
- Saturday, Sunday, and Holidays (24 Hours Operational)
P60 for the first 5 hours
P20 per succeeding hour
- MOTOR/BIKE
- Monday to Friday (24 Hours Operational)
P50 for the first 3 hours
P10 per succeeding hour
- Saturday, Sunday, and Holidays (24 Hours Operational)
P50 for the first 5 hours
P10 per succeeding hour
#### **Uptown Bonifacio**
**Uptown Mall**
- CAR
- Mondays to Sundays and Holidays
(Before Mall Hours 6AM - 12NN)
P60 first 3 hours
P20 per succeeding hour for 4th to 7th hour
P100 per succeeding hour for the 7th hour and 1 min onwards
- Monday to Sundays and Holidays
(During Mall Hours 12:01NN - 5:59AM)
P60 first 3 hours
P20 per succeeding hour for 4th to 7th hour
P30 per succeeding hour for the 7th hour and 1 min onwards
- MOTOR/BIKE
- Monday to Sundays and Holidays
(Before Mall Hours 6AM - 12NN)
P30 first 3 hours
P10 per succeeding hour
- OVERNIGHT PARKING - P200 (Parker enters before 12:00 MN and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
- LOST TICKET - P200
**Uptown Parade / One Uptown Residence / Uptown Eastgate**
- CAR
- Monday to Sunday and Holidays
P60 for the first 3 hours
P20 per succeeding hour
- MOTOR/BIKE
- Monday to Sunday and Holidays
P30 for the first 3 hours
P10 per succeeding hour
- OVERNIGHT PARKING - P200 (Parker enters before 12:00 MN and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
- LOST TICKET - P200
**Uptown Palazzo**
- CAR
- Monday to Sunday and Holidays
Without Landers receipt (P2500 minimum purchase)
P60 for the first 3 hours
P50 per succeeding hour
- With Landers receipt (P2500 minimum purchase)
P60 for the first 3 hours
P50 per succeeding hour
- MOTOR/BIKE
- Monday to Sunday and Holidays
Without Landers receipt (P2500 minimum purchase)
P60 for the first 3 hours
P50 per succeeding hour
- With Landers receipt (P2500 minimum purchase)
P60 for the first 3 hours
P50 per succeeding hour
- OVERNIGHT PARKING - P200 (Parker enters before 12:00 MN and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
- LOST TICKET - P200
#### **Lucky Chinatown Mall**
- CAR
- Time Entry Before Mall Hours
P100 for the first 3 hours
P50 per succeeding hour
- Time Entry During Mall Hours
P60 for the first 3 hours
P30 per hour
- MOTOR/BIKE
- P50 for the first (3) hours
P10 per succeeding hour
- OVERNIGHT PARKING - P150 (Parker enters 1 hr after mall closing and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
- Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
- Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
- Illegal Parking on Commercial Slot - P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
- Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)
- Valet Parking - P200 (Valet Parking Fee + Accumulated Parking Fee)
- Valet Overnight Charges - P500 (Starts from 9:00 PM to 7:00 AM)
- Lost Ticket/Damaged Card for Valet - P500
#### **Newport Mall / Newport World Resorts / Resorts World Manila**
- CAR
- Newport Mall / Newport World Resorts / Resorts World Manila
Epic Rewards Member
Platinum - Free for the first 24 hours; P50 flat rate
Titanium - Free for the first 48 hours, then flat rate of P50 every succeeding 23 hours and 59 minutes
Diamond - Free for the first 72 hours, then flat rate of P50 for every succeeding 23 hours and 59 minutes
- Non Member & Epic Rewards Crystal
P50 first 4 hours
P50 per succeeding 2 hours or fraction thereof
- MOTOR
- P40 for the first (3) hours
- OVERNIGHT PARKING - P1000 (Parker enters before 12:00 MN and leaves beyond 2:01 AM the next day + Accumulated Parking Fee)
#### Venice Grand Canal
Parking Building, Venice Grand Canal Mall Basement 1, McKinley West Parking & One Le Grand, and Venice Luxury Residence Parking
- CAR
- P50 for the first 3 hours
P20 per succeeding hour
- MOTOR/BIKE
- P50 for the first 3 hours
P5 per succeeding hour
- Bike - Free Parking
- OVERNIGHT PARKING - P150 (Parker enters 1 hr after mall closing and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
- Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
- Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
- Illegal Parking on Commercial Slot - P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
- Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)
#### Festive Walk Iloilo
- Free Parking during mall hours
- Illegal Parking - P200
- Unauthorized Parking on Reserved Slot - P1500
#### Southwoods Mall
- CAR
- P20 for the first 3 hours
P5 per succeeding hours
- MOTOR/BIKE
- P10 for every 12 hours
- OVERNIGHT PARKING - P150 + parking fee (Overnight charges will apply if customers, parking customers, or visitors park their vehicle on an hourly basis starting 11:00 PM and leave beyond 11:00 AM of the following day)
- Reservation Rate for Car (4 wheels) - P3920 per month
- Reservation Rate for Motorcycle - P1500 per month
- Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
- Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
- Illegal Parking on Commercial Slot -P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
- Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)
#### Forbestown
- CAR
- Basement/Building Parking
P60 first 3 hours
P20 per hour for the 4th and 5th hour
P40 per hour for the 6th hour and onwards
- Roadside
P100 flat rate (6PM-5:59AM)
P200 succeeding per hour (6AM onwards)
- MOTOR/BIKE
- P50 Flat Rate (24 hours)
- OVERNIGHT PARKING - P150 (Parker enters before 12:00 MN and leaves beyond 2:01 AM the next day + Accumulated Parking Fee)
#### MAKATI PROPERTIES
- Paseo Center / Paseo Mall
P50 for the first 3 hours
Additional P40 per succeeding hour
- Three Central Mall
P50 for the first 3 hours
Additional P40 per succeeding hour
- One Central
P50 for the first 3 hours
Additional P40 per succeeding hour
- San Lorenzo Place / San Lorenzo Mall
P40 for the first 2 hours and additional P20 per succeeding hour
#### The Village Square Alabang
- CAR
- Monday to Sunday and Holiday
P50 for the first 3 hours
P10 per succeeding hour
- MOTOR/BIKE
- Monday to Sunday and Holiday
P40 for the first 12 hours
P10 per succeeding hour
- OVERNIGHT PARKING - Car P300 (From 10:01 PM to 6:00 AM); Motorcycle P200 (From 10:01 PM to 6:00 AM)
- Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
- Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
- Illegal Parking on Commercial Slot - P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
- Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)
#### Mactan Newtown
- CAR
- Monday to Sunday and Holiday
P20 for the first 3 hours
P5 per succeeding hours
- MOTOR/BIKE
- Monday to Sunday and Holiday
P20 flat rate per entry
- Lost ticket fee - P300 + parking fee
#### California Garden Square
- CAR
- P50 for the first 3 hours
P20 per succeeding hour
- MOTOR/BIKE
- P40 for the first 3 hours
P15 per succeeding hour
- OVERNIGHT PARKING - P150 + parking fee (Overnight charges will apply on an hourly basis from 12:00 MN and leave beyong 12:00 PM the next day + Accumulated Parking Fee)
- Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
- Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
- Illegal Parking on Commercial Slot - 150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
- Illegal Parking on Reserved Slot - 1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)
#### Alabang West Parade
- CAR
- P40 Fixed Rate
- MOTOR/BIKE
- P30 Fixed Rate
- OVERNIGHT PARKING - P540 (From 11:01 PM to 5:59 PM)
#### TWIN LAKES
- Free Parking
- [Customers](https://support.megaworld-lifestylemalls.com/migration/knowledge/customers?hsLang=en)
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