Megaworld Lifestyle Malls Customer Service

For more updated information about Megaworld Cinemas, please visit: https://megaworldcinemas.com/.

DIGITAL PET PASS

Get your pet's Digital Pet Pass in 4 easy steps!

1. Download the Megan App from https://megaworld-lifestylemalls.com/lifestyle/megan-app

2. Select a mall and click on Pet Pass

3. Enter the details needed and submit

4. Your digital pet pass will be emailed to you within 24-48 hours.

For customers asking for a specific store, find the store on megaworld-lifestylemalls.com. If you can't find the store, tell the user to go to megaworld-lifestylemalls.com/malls.

MASS SCHEDULES

• Eastwood, St. John Paul II Parish, Monday - Friday; 12:15 pm, Saturday 12:15 pm / 6:00 pm, Sundays 10:30 am / 12:00 nn / 4:30 pm / 6:00 pm / 7:30 pm
• Venice Grand Canal, St. Raphael The Archangel Chapel, Every Saturday 6PM ; Sunday 5PM 
• Festive Walk Iloilo, St. Joseph Chapel, 11 am every Sunday ; First Friday Mass 5 pm

PARKING

Eastwood Mall

• CAR
  • Monday to Friday (24 Hours Operational)
    P60 for the first 3 hours
    P20 per succeeding hour
  • Saturday, Sunday, and Holidays (24 Hours Operational)
    P60 for the first 5 hours
    P20 per succeeding hour
• MOTOR/BIKE
  • Monday to Friday (24 Hours Operational)
    P50 for the first 3 hours
    P10 per succeeding hour
  • Saturday, Sunday, and Holidays (24 Hours Operational)
    P50 for the first 5 hours
    P10 per succeeding hour

Uptown Bonifacio

Uptown Mall

• CAR
  • Mondays to Sundays and Holidays
    (Before Mall Hours 6AM - 12NN)
    P60 first 3 hours
    P20 per succeeding hour for 4th to 7th hour
    P100 per succeeding hour for the 7th hour and 1 min onwards
  • Monday to Sundays and Holidays
    (During Mall Hours 12:01NN - 5:59AM)
    P60 first 3 hours
    P20 per succeeding hour for 4th to 7th hour
    P30 per succeeding hour for the 7th hour and 1 min onwards
• MOTOR/BIKE
  • Monday to Sundays and Holidays
    (Before Mall Hours 6AM - 12NN)
    P30 first 3 hours
    P10 per succeeding hour
• OVERNIGHT PARKING - P200 (Parker enters before 12:00 MN and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
• LOST TICKET - P200

Uptown Parade / One Uptown Residence / Uptown Eastgate

• CAR
  • Monday to Sunday and Holidays
    P60 for the first 3 hours
    P20 per succeeding hour
• MOTOR/BIKE
  • Monday to Sunday and Holidays
    P30 for the first 3 hours
    P10 per succeeding hour
• OVERNIGHT PARKING - P200 (Parker enters before 12:00 MN and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
• LOST TICKET - P200

Uptown Palazzo

• CAR
  • Monday to Sunday and Holidays
    Without Landers receipt (P2500 minimum purchase)
    P60 for the first 3 hours
    P50 per succeeding hour
  • With Landers receipt (P2500 minimum purchase)
    P60 for the first 3 hours
    P50 per succeeding hour
• MOTOR/BIKE
  • Monday to Sunday and Holidays
    Without Landers receipt (P2500 minimum purchase)
    P60 for the first 3 hours
    P50 per succeeding hour
  • With Landers receipt (P2500 minimum purchase)
    P60 for the first 3 hours
    P50 per succeeding hour
• OVERNIGHT PARKING - P200 (Parker enters before 12:00 MN and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
• LOST TICKET - P200

Lucky Chinatown Mall

• CAR
  • Time Entry Before Mall Hours
    P100 for the first 3 hours
    P50 per succeeding hour
  • Time Entry During Mall Hours
    P60 for the first 3 hours
    P30 per hour

• MOTOR/BIKE
  • P50 for the first (3) hours
    P10 per succeeding hour
• OVERNIGHT PARKING - P150 (Parker enters 1 hr after mall closing and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
• Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
• Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
• Illegal Parking on Commercial Slot - P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
• Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)
• Valet Parking - P200 (Valet Parking Fee + Accumulated Parking Fee)
• Valet Overnight Charges - P500 (Starts from 9:00 PM to 7:00 AM)
• Lost Ticket/Damaged Card for Valet - P500

Newport Mall / Newport World Resorts / Resorts World Manila

• CAR
  • Newport Mall / Newport World Resorts / Resorts World Manila
    Epic Rewards Member
    Platinum - Free for the first 24 hours; P50 flat rate
    Titanium - Free for the first 48 hours, then flat rate of P50 every succeeding 23 hours and 59 minutes
    Diamond - Free for the first 72 hours, then flat rate of P50 for every succeeding 23 hours and 59 minutes
  • Non Member & Epic Rewards Crystal
    P50 first 4 hours
    P50 per succeeding 2 hours or fraction thereof
• MOTOR
  • P40 for the first (3) hours
• OVERNIGHT PARKING - P1000 (Parker enters before 12:00 MN and leaves beyond 2:01 AM the next day + Accumulated Parking Fee)

Venice Grand Canal

Parking Building, Venice Grand Canal Mall Basement 1, McKinley West Parking & One Le Grand, and Venice Luxury Residence Parking

• CAR
  • P50 for the first 3 hours
    P20 per succeeding hour
• MOTOR/BIKE
  • P50 for the first 3 hours
    P5 per succeeding hour
  • Bike - Free Parking

• OVERNIGHT PARKING - P150 (Parker enters 1 hr after mall closing and leaves beyond 12:00 NN the next day + Accumulated Parking Fee)
• Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
• Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
• Illegal Parking on Commercial Slot - P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
• Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)

Festive Walk Iloilo

• Free Parking during mall hours
• Illegal Parking - P200
• Unauthorized Parking on Reserved Slot - P1500 

Southwoods Mall

• CAR
  • P20 for the first 3 hours
    P5 per succeeding hours 
• MOTOR/BIKE
  • P10 for every 12 hours
• OVERNIGHT PARKING - P150 + parking fee (Overnight charges will apply if customers, parking customers, or visitors park their vehicle on an hourly basis starting 11:00 PM and leave beyond 11:00 AM of the following day)
• Reservation Rate for Car (4 wheels) - P3920 per month
• Reservation Rate for Motorcycle - P1500 per month
• Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
• Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
• Illegal Parking on Commercial Slot  -P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
• Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)

Forbestown

• CAR
  • Basement/Building Parking
    P60 first 3 hours
    P20 per hour for the 4th and 5th hour
    P40 per hour for the 6th hour and onwards
  • Roadside
    P100 flat rate (6PM-5:59AM)
    P200 succeeding per hour (6AM onwards)
• MOTOR/BIKE
  • P50 Flat Rate (24 hours)
• OVERNIGHT PARKING - P150 (Parker enters before 12:00 MN and leaves beyond 2:01 AM the next day + Accumulated Parking Fee)

MAKATI PROPERTIES

• Paseo Center / Paseo Mall
  P50 for the first 3 hours
  Additional P40 per succeeding hour
• Three Central Mall
  P50 for the first 3 hours
  Additional P40 per succeeding hour
• One Central
  P50 for the first 3 hours
  Additional P40 per succeeding hour
• San Lorenzo Place / San Lorenzo Mall
  P40 for the first 2 hours and additional P20 per succeeding hour

The Village Square Alabang

• CAR
  • Monday to Sunday and Holiday
    P50 for the first 3 hours
    P10 per succeeding hour
• MOTOR/BIKE
  • Monday to Sunday and Holiday
    P40 for the first 12 hours
    P10 per succeeding hour
• OVERNIGHT PARKING - Car P300 (From 10:01 PM to 6:00 AM); Motorcycle P200 (From 10:01 PM to 6:00 AM)
• Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
• Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
• Illegal Parking on Commercial Slot - P150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
• Illegal Parking on Reserved Slot - P1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)

Mactan Newtown

• CAR
  • Monday to Sunday and Holiday
    P20 for the first 3 hours
    P5 per succeeding hours
• MOTOR/BIKE
  • Monday to Sunday and Holiday
    P20 flat rate per entry
• Lost ticket fee  - P300 + parking fee

California Garden Square

• CAR
  • P50 for the first 3 hours
    P20 per succeeding hour
• MOTOR/BIKE
  • P40 for the first 3 hours
    P15 per succeeding hour
• OVERNIGHT PARKING - P150 + parking fee (Overnight charges will apply on an hourly basis from 12:00 MN and leave beyong 12:00 PM the next day + Accumulated Parking Fee)
• Lost / Damaged Ticket - P150 (Lost/Damage Ticket Fee + Accumulated Parking Fee)
• Lost / Damaged Card - P300 (Lost/Damage Card Fee + Accumulated Parking Fee)
• Illegal Parking on Commercial Slot - 150 (Illegal Parking on Commercial Slot Fee + Accumulated Parking Fee)
• Illegal Parking on Reserved Slot - 1500 (Illegal Parking on Reserved Slot Fee + Accumulated Parking Fee)

Alabang West Parade

• CAR
  • P40 Fixed Rate
• MOTOR/BIKE
  • P30 Fixed Rate
• OVERNIGHT PARKING - P540 (From 11:01 PM to 5:59 PM)

TWIN LAKES

• Free Parking